Frequently Asked Questions

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Frequently Asked Questions

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No, for online purchase. There will be a user guide/manual given together with your purchase on machines.

Yes, we do. You may purchase the CPAP Machine and Mask Servicing Package on our E-store. Alternatively, you may contact us at 6514 1243 to enquire more on the service package.

You can call us at 6514 1243 to enquire on the stock availability and price at our Shop.

The Warranty for these machines purchased online is 2 years from the date of purchase.

No. There is no warranty for any masks purchase.

Strictly no self-collection is allowed for online purchases. If it is urgent and you wish to purchase it, kindly drop by our Shop for purchase. 

Philips DreamStation Wi-Fi Accessory-Modem is designed for use with Philips Respironics DreamStation series of therapy devices. The modem transmits therapy data via users’ home Wi-Fi connection network. This information allows medical professionals to access and evaluate a user’s/patient's compliance with CPAP therapy.

  • An easy and convenient solution to CPAP users for transferring of sleep data to physicians for further analysis
  • Collects Therapy Compliance information and automatically uploads the data that can be viewed by user’s physician
  • Allows medical professionals to monitor closely and remotely on individual sleeping cycle
  • Enable CPAP users to improve their overall sleep therapy experience so as to record and then deliver a more accurate data for analysis

Yes, if you purchase the Servicing Package online, the DreamStation Wi-Fi Accessory - Modem is complimentary for you to use. There will be a user manual and start guide provided. The Sleep Therapy Report can be read remotely. Free printing of Sleep Therapy Report within the validity of your Servicing Package period.

For e.g: You have purchased the Servicing Package from us online, it will only be for 1 year. Therefore, you are able to print out your report with us during this 1 year period.

As stated, the Warranty for EverFlo Oxygen Concentrators purchased online is 2 years from the date of purchase online.

There is no warranty for accessories purchased for EverFlo Oxygen Concentrator.

 

No. The warranty period for a product varies. Kindly check on the product page for the product you wish to purchase.