Frequently Asked Questions
FAQ Section Name
No, for online purchase. There will be a user guide/manual given together with your purchase on machines.
Yes, we do. You may purchase the CPAP Machine and Mask Servicing Package on our E-store. Alternatively, you may contact us at 6514 1243 to enquire more on the service package.
You can call us at 6514 1243/1244 to enquire on the stock availability and price at our Shop.
The Warranty for these machines purchased online is 2 years from the date of purchase.
No. There is no warranty for any masks purchase.
Strictly no self-collection is allowed for online purchases. If it is urgent and you wish to purchase it, kindly drop by our Shop for purchase.
Philips DreamStation Wi-Fi Accessory-Modem is designed for use with Philips Respironics DreamStation series of therapy devices. The modem transmits therapy data via users’ home Wi-Fi connection network. This information allows medical professionals to access and evaluate a user’s/patient's compliance with CPAP therapy.
- An easy and convenient solution to CPAP users for transferring of sleep data to physicians for further analysis
- Collects Therapy Compliance information and automatically uploads the data that can be viewed by user’s physician
- Allows medical professionals to monitor closely and remotely on individual sleeping cycle
- Enable CPAP users to improve their overall sleep therapy experience so as to record and then deliver a more accurate data for analysis
Yes, if you purchase the Servicing Package online, the DreamStation Wi-Fi Accessory - Modem is complimentary for you to use. There will be a user manual and start guide provided. The Sleep Therapy Report can be read remotely. Free printing of Sleep Therapy Report within the validity of your Servicing Package period.
For e.g: You have purchased the Servicing Package from us online, it will only be for 1 year. Therefore, you are able to print out your report with us during this 1 year period.
As stated, the Warranty for EverFlo Oxygen Concentrators purchased online is 2 years from the date of purchase online.
There is no warranty for accessories purchased for EverFlo Oxygen Concentrator.
No. The warranty period for a product varies. Kindly check on the product page for the product you wish to purchase.
It will be 90 days from the date of purchase online.