Frequently Asked Questions

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Frequently Asked Questions

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No, for online purchase. There will be a user guide/manual given together with your purchase on machines.

Yes, we do. You may purchase the CPAP Machine and Mask Servicing Package on our E-store. Alternatively, you may contact us at 6514 1243 to enquire more on the service package.

You can call us at 6514 1243/1244 to enquire on the stock availability and price at our Shop.

The Warranty for these machines purchased online is 2 years from the date of purchase.

No. There is no warranty for any masks purchase.

Strictly no self-collection is allowed for online purchases. If it is urgent and you wish to purchase it, kindly drop by our Shop for purchase. 

Philips DreamStation Wi-Fi Accessory-Modem is designed for use with Philips Respironics DreamStation series of therapy devices. The modem transmits therapy data via users’ home Wi-Fi connection network. This information allows medical professionals to access and evaluate a user’s/patient's compliance with CPAP therapy.

  • An easy and convenient solution to CPAP users for transferring of sleep data to physicians for further analysis
  • Collects Therapy Compliance information and automatically uploads the data that can be viewed by user’s physician
  • Allows medical professionals to monitor closely and remotely on individual sleeping cycle
  • Enable CPAP users to improve their overall sleep therapy experience so as to record and then deliver a more accurate data for analysis

Yes, if you purchase the Servicing Package online, the DreamStation Wi-Fi Accessory - Modem is complimentary for you to use. There will be a user manual and start guide provided. The Sleep Therapy Report can be read remotely. Free printing of Sleep Therapy Report within the validity of your Servicing Package period.

For e.g: You have purchased the Servicing Package from us online, it will only be for 1 year. Therefore, you are able to print out your report with us during this 1 year period.

As stated, the Warranty for EverFlo Oxygen Concentrators purchased online is 2 years from the date of purchase online.

There is no warranty for accessories purchased for EverFlo Oxygen Concentrator.

 

No. The warranty period for a product varies. Kindly check on the product page for the product you wish to purchase.

It will be 90 days from the date of purchase online.